Urban Beach Clothing >>> terms & conditions

By using this website, you agree to the terms and conditions as set out below

Pricing

All of our prices are expressed in Australian dollars (AUD) and include GST (Goods and services tax) as of 30 March 2011. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Security

Urban Beach Clothing uses the eWAY Payment gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments

Payments are fully automated with an immediate response

Your complete credit card number cannot be viewed by Urban Beach Clothing or any outside party

All transactions are performed under 128 bit SSL Certificate

All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data

eWAY is an authorised third party processor for all major Australian banks

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Urban Beach Clothing

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Shipping

Free shipping available on all orders $100 and above - within Australia only. Urban Beach Clothing delivers Australia wide using Australia Post. At this time we do NOT accept international orders through our website. Please email us at trish.bell@urbanbeachclothing.com.au to enquire about a special order.

After ordering online, you will receive an email from eWAY containing your order details (if you have provided and email address). We will normally confirm receipt of your order within a few minutes of ordering.

Typically, orders will be dispatched within 2 business days with delivery expected within 3-7 business days, depending on your location within Australia. Urban Beach Clothing does not accept responsibility for goods lost or damaged in transit.

Shipping Costs

Regular Post Australia Wide: $10.00
Orders over $100: FREE

You will receive confirmation via email once your order has been dispatched

Refunds

Urban Beach Clothing is committed to customer satisfaction - therefore will will happily provide you with an exchange or refund* on your purchase.

*Refunds are not available on sale items. For returned sale items we will happily provide an exchange for another product at the same price as the sale item

Urban Beach Clothing will accept claims for exchange or refund* within 14 days of delivery. Please email us at trish.bell@urbanbeach.com.au within this timeframe to start the exchange or refund* process.

This policy does not apply to goods which have been worn, used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in a new, unworn condition with original receipt of purchase and tags attached. If products appear to be worn or are not in their original new condition, the return will not be accepted.

All postage and insurance costs for the delivery are to be paid by the customer. We recommend that you return the product by registered post and that you prepay all postage. You assume any risk of lost, stolen or damaged goods during postage. Urban Beach Clothing will not be responsible for parcels lost or damaged in transit. Urban Beach Clothing will not accept any parcels that have been damaged in transit. The parcel will be returned to you at your cost.

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